FAQs

Expats, travelers, business professionals who want to reduce friction in daily life and focus on what matters.

English and Chinese are our main support languages.

Yes, most things! To make it clear, there are still some things we do and some we don’t.

We do:

• Things with good intentions
• Things that improve your quality of life

We don’t do:

• Anything illegal
• Anything that involves harming or sabotaging others

There are also things in the middle, like getting a reservation at a hard-to-book restaurant on short notice, arranging VVIP services, or finding tickets for sold-out concerts. For things like these, we truly wish we could do them for you, but we’re not a luxury concierge with backdoor connections. We can still try our best, but that’s not always the best use of our service.

We aim to respond same business day for typical requests. More involved requests may take longer. Requests submitted outside business hours will be addressed the next business day.

We currently accept payments via WISE, PayPal, and bank transfer.

There may be a retainer fee depends on your needs. Also, if we make payments on your behalf (e.g. reservation, product purchases), a small handling fee 5% may apply.

Yes, in select cities. Onsite accompaniment (to banks, offices, real estate viewings etc.) is available for additional ticket / hourly rates.

Absolutely. Even before your arrival, you can subscribe and begin preparing with us (e.g. home search, orientation, shipments).